Frank

Product: CX One Recording – NICE CXone is a cloud-based contact center platform offering call recording, interaction management, and analytics. I worked on the Interactions Hub, a core component for managing and analyzing recorded interactions like calls, screen recordings, and chats. Responsibilities: ● Led the design and development of high-performance, distributed & scalable backend services using Spring Boot, Kinesis Stream, SQS and Microservices architecture, ensuring scalability and reliability. ● Developed new features Redaction & Litigation Hold under Interaction Hub ● Implemented unit tests using JUnit & Integration Test using Cucumber improving test coverage by 35% and ensuring production-quality code. ● Designed and developed cloud-native services using AWS EC2, Lambda, Kinesis Stream, DynamoDB, Snowflake and S3, ensuring high availability and fault tolerance. ● Actively participated in Scrum ceremonies, provided accurate sprint estimates, and collaborated across multi-functional teams to deliver customer-facing features also mentored 2 junior developers. Environments:Java 21, Spring boot and Microservices JPA, Typescript, AWS EC2, Lambda, S3, SQS and Dynamo DB.

Responsibilities: ● Designed and implemented full-stack scalable features using Java and Angular, improving performance and reducing latency by 30%. ● Developed secure RESTful APIs with authentication, validation, and error handling, ensuring compliance with industry standards. ● Integrated GitHub Actions to automate CI/CD pipeline, reducing deployment time by 40%. ● Participated in code reviews, contributed to setting engineering standards, fixed defects and mentored 4 junior developers. ● Migrated legacy systems to Java 8, Azure cloud infrastructure, optimizing scalability and cost-efficiency. ● Built microservices from scratch with Spring Boot and Kafka, supporting modular deployment and faster iteration cycles. ● Involved in Scrum process, been part of giving right estimates to development user stories during Sprint grooming Environments: HTML, CSS, JavaScript, Java 1.8, Spring boot, Micro-services, Kafka, JPA, Postgres SQL.

Product: Smartops EBDB Application Migration and Modernization - AT&T Product Migrating Product from java 1.6 to java 1.8 and deploying Product on the Microsoft Azure Server. Moving from Weblogic server to Wildfly. Upgrading from EJB2 to EJB3. Making all the changes for the upgradation. R&D for the upgradation and made changes accordingly. Responsibilities: ● Involved in developing and maintaining backend restful service. ● Used frameworks like Spring Boot and Hibernate for developing the requirements. ● I interacted with the client to understand and finalize the requirements. ● Analyzing the flows among the applications. ● Developed the utility components. ● Created the User defined Exception to handle the runtime exceptions. Environment: HTML, CSS, JavaScript, MySQL, Postgres SQL, MongoDB, Spring Boot and Java, Kafka,

Product: MyCab application - MyCab is a Portal where employees request for cab services depending on the shift timing and location it merges employees according to Location, Routes, Roaster timing and Cab capacity. Responsibilities: ● Developed the User Interface with HTML,Java Script and Jquery. ● Designing and implementing backend which use the spring mvc framework Environment: HTML, CSS, Postgres SQL, MS SQL, JavaScript, JQuery, Java, Spring boot and Hibernate