Morthon

- Managed high-volume tenant service requests through phone and email, ensuring timely resolution of maintenance concerns. - Coordinated work orders between tenants, resident managers, and vendors, improving response time and issue tracking. -Monitored and followed up on pending maintenance tickets, ensuring projects progressed to completion. - Updated tenants regularly on the status of maintenance requests, improving tenant satisfaction and communication transparency. - Evaluated and processed vendor proposals for property maintenance projects. - Utilized enterprise property management software to maintain accurate records and documentation of service requests.

- Sourced and negotiated competitive freight rates with carriers via phone, email, and text communication. - Maintained and updated carrier databases within CRM systems for future shipment coordination. - Generated and presented pickup and delivery quotes for customers. - Monitored shipment progress and provided status updates to clients to ensure transparency. - Assisted operations by posting shipments on load boards to attract carriers. - Researched potential customers using global trade directories and compiled lead lists in Google Sheets.

- Coordinated meetings between business partners and clients, managing scheduling and calendar logistics. - Managed calendar appointments, communications, and administrative tasks for business owners. - Documented meeting minutes and action items to support operational follow-through. - Edited contracts, documents, and PowerPoint presentations for executive review.

- Delivered high-quality guest support for reservations, inquiries, and complaints. - Recognized as Top Sales Agent (Q4 2019) for strong booking performance and upselling results. - Identified upsell opportunities to increase revenue while improving guest experience. - Promoted the IHG membership loyalty program, increasing guest engagement and retention.

- Conducted script-based cold calls to identify motivated property sellers and set appointments. - Managed and updated lead information within Podio CRM. - Performed property research and comparative market analysis (CMA). - Generated leads through skip tracing and database research. - Assisted with social media management and content posting across multiple platforms. - Supported property management teams with basic work order coordination and customer inquiries.